Contact us
We answer every message — usually the same business day.
support@example.com
Include your application reference if you have one — it is in every email we send you.
Hours
Monday–Friday, 9:00–17:00 (Eastern Time)
Urgent file already submitted? Reply to your confirmation email and it is routed to the front of the queue.
Before you write
- Your eTA confirmation arrives by email — check your spam folder first.
- Application status questions are answered fastest from the tracking link in your confirmation email.
- For refunds, see the payment & refund policy.